In Europe as well in other parts of the globe there are movements rolling where you can buy and sell Cloud Computing resources. Interesting development.
There is a site already out there. Sharing prices at amazon.com.The site is closed, I just discovered...2014-01-13...
But there are other sites, this is the Börse in Europe for the Cloud. So capacity is for sale. App-servers, database servers, what have you. Go buy, or sell your capacity.
What are the implications of this "stock" exchange. Well time will tell. But it is kinda strange. Or it is not...there could be companies that will gain capital from computer storage, or computer application server resources during, let's say the Olympics in the year 2016. Or when a company suddenly and in a minute time gets lots of DoS-attacks. Or even not attacks. But a immense grow on traffic.
Then, who do you gonna call? Cloud-sellers...
Showing posts with label services. Show all posts
Showing posts with label services. Show all posts
Friday, January 10, 2014
Thursday, September 26, 2013
To ExaData or not to ExaData
that is the question. Several years ago ExaData platform came along. When should you go for that platform?
I do not really know...in the beginning of the ExaData product release it was stated that it was aimed at Business Intelligence [BI] applications and not OnLine Transaction Processing [OLTP] applications. Now when Cloud computing is more and more not just a buzz word but a reality things might have changed. They have changed, the new applicances are aimed at OLTP. Which is a natural step in the ExaData product line.
However...there are troubles for the non database guys...
There are of course implications on applications. Some tips over here. But there could be more. And then Tom Kyte is not addressing the DataBase Administrators [DBA] but the developers of the applications. The transition - yes transition not migration :-) - to ExaData from a traditional Oracle DataBase solution have implications on the application.
That is not necessarliy the primary focus for the DBAs, they see the advantages from their point of view in disk space mangagement and such things that DBAs should and are caring for.
I do not really know...in the beginning of the ExaData product release it was stated that it was aimed at Business Intelligence [BI] applications and not OnLine Transaction Processing [OLTP] applications. Now when Cloud computing is more and more not just a buzz word but a reality things might have changed. They have changed, the new applicances are aimed at OLTP. Which is a natural step in the ExaData product line.
However...there are troubles for the non database guys...
There are of course implications on applications. Some tips over here. But there could be more. And then Tom Kyte is not addressing the DataBase Administrators [DBA] but the developers of the applications. The transition - yes transition not migration :-) - to ExaData from a traditional Oracle DataBase solution have implications on the application.
That is not necessarliy the primary focus for the DBAs, they see the advantages from their point of view in disk space mangagement and such things that DBAs should and are caring for.
Thursday, October 08, 2009
Up where we belong...
The cloud is coming, Oracle has found a way of licensing the Cloud. Sounds good on paper. The trouble is that there is not the same situation if you ask middle-sized customers, not at least if you ask Swedish customers.
There is some fuzz around pricing policies here in Sweden, and Virtual Computing. "OK, you can upgrade to a 64 bit version, but Oracle want you to pay 120 000 USD in license fees".
"Say what?"
"Yes, it says so here in the list of prices".
"OK, let's see, we have to think about that, what about moving to MySQL what price tag is there in doing that?"
Oracle Corp must have an answer, and an answer soon. Or think again, do it again, do it right.
Ah yes...Oracle Support do listen to us, Oracle customer base. We will have an simple HTML-interface to access Oracle Support. Or My Oracle Support. The more flashy guys will have flash...
There is some fuzz around pricing policies here in Sweden, and Virtual Computing. "OK, you can upgrade to a 64 bit version, but Oracle want you to pay 120 000 USD in license fees".
"Say what?"
"Yes, it says so here in the list of prices".
"OK, let's see, we have to think about that, what about moving to MySQL what price tag is there in doing that?"
Oracle Corp must have an answer, and an answer soon. Or think again, do it again, do it right.
Ah yes...Oracle Support do listen to us, Oracle customer base. We will have an simple HTML-interface to access Oracle Support. Or My Oracle Support. The more flashy guys will have flash...
Saturday, July 11, 2009
Metalink or My Oracle Support?
I am sorry. But nothing I like about My Oracle Support, the new tool to contact Oracle when you have a support issue and wants to send in a TAR, sorry a Service Request. My Oracle Support is a flashy - no pun intended - interface to a very simple task in a company. A task that should be easy for the customers. Not hard.
Support process
A support task is about support. Not tacky, flashy interfaces. Support is about simplicity and choosability how to contact a company, in this case Oracle. You would not consider to let's say "we use only Skype for our Phone Support". Would you?
And, large companies have LCM - Life Cycle Managed - infrastructure regarding PCs. So IF you choose to limit the access to a tool built on some flash or whatever product, you must have a longer time span in order for large customers to test this new choosen tool.
In my humble opinion the text based tools are best for putting in support issues to a company. Or the phone, but that could be a next step in a support issue process item. Or a Oracle Web Conference, but again, that is even a step more further down to support process road.
The method to contact Oracle, or whatever other company, in a support issue should be choosen by the customer. Of course! Who else?
A scenario
If there is a single customer out there, with four DBAs or more, and all of them can not install flash since the PC infrastructure group has not yet qualified Flash Version x.y as a valid and stable tool in Their Unique Environment. If the DBAs are in trouble, Oracle could be in trouble. Why is that so? Well, since these DBAs are the first in line to have 11.1 in the world. And they bought to product, signed sealed an delivered.
These DBA-guys can sit on information that is unvaluable for Oracle. Oracle has the aggregated knowledge in their database. The DBAs wants to access that knowledg but they can not trigger the Oracle Support process.
The DBAs want to say: "We are having trouble with our SQL statement, it is performing very very bad, and 11.1 was supposed to fix this". The answer could be somewhere along the line "well, you do know that the parameter XYZ has changed in 11.1, default was TRUE is now FALSE, so just change that".
I know this could be found during beta, or even in documentation. But it is an example in a scenario. The issue is of course much more comples, as the computer software is more and more complex.
Ways to contact support
If a customer wants to contact a company for support he or she must be able to choose His or Hers Tool of The day. I am sorry, the tool of the day in the Oracle traditional based market place is text based interface, known as Metalink.
I guess that most revenue comes from database product. If it is not, if revenue is now, these days (and again, only Oracle knows this) come from other areas in Oracle. Well, then I guess Oracle is not a database company anymore, with a key product being The Database that built this company from start.
Albeit, let's go for MOS and interfaces where the business for Oracle is, and Oracle will risk not to get the information they desperately need in order to serve and support other customers (the traditional Oracle DB customers, and OAS and what have you), and in order to update the support and knowledge database.
Knowledge
Knowledge is here to be spread. And in the support process describe above everybody is winning: Supplier, customers and the customers customer. If you can enter a question, if you can find the answer and if you can give an answer. The process stops if customers are not even able to in a simple manner enter questions. The trigger is not there. There is no use case. It will be silent.
If information is hard to find in documentation, please rewrite.
If information is hard to get inside your knowledge based systems, welcome to the club :-). That is why we all share. Information. Especially in the software business.
Vote, debate and participate
Last but not least, make your voice heard.
Leave a comment here. http://blogs.oracle.com/Support/ This is Chris Wartickis blog, or some sort of blog.
OTN has a thread going. - http://forums.oracle.com/forums/thread.jspa?threadID=912647&start=15&tstart=0
Or, just VOTE here. - http://tinyurl.com/metalink-vs-myoraclesupport
Of course I will now try MOS. And see how it works. On my PC I can install Flash.
Support process
A support task is about support. Not tacky, flashy interfaces. Support is about simplicity and choosability how to contact a company, in this case Oracle. You would not consider to let's say "we use only Skype for our Phone Support". Would you?
And, large companies have LCM - Life Cycle Managed - infrastructure regarding PCs. So IF you choose to limit the access to a tool built on some flash or whatever product, you must have a longer time span in order for large customers to test this new choosen tool.
In my humble opinion the text based tools are best for putting in support issues to a company. Or the phone, but that could be a next step in a support issue process item. Or a Oracle Web Conference, but again, that is even a step more further down to support process road.
The method to contact Oracle, or whatever other company, in a support issue should be choosen by the customer. Of course! Who else?
A scenario
If there is a single customer out there, with four DBAs or more, and all of them can not install flash since the PC infrastructure group has not yet qualified Flash Version x.y as a valid and stable tool in Their Unique Environment. If the DBAs are in trouble, Oracle could be in trouble. Why is that so? Well, since these DBAs are the first in line to have 11.1 in the world. And they bought to product, signed sealed an delivered.
These DBA-guys can sit on information that is unvaluable for Oracle. Oracle has the aggregated knowledge in their database. The DBAs wants to access that knowledg but they can not trigger the Oracle Support process.
The DBAs want to say: "We are having trouble with our SQL statement, it is performing very very bad, and 11.1 was supposed to fix this". The answer could be somewhere along the line "well, you do know that the parameter XYZ has changed in 11.1, default was TRUE is now FALSE, so just change that".
I know this could be found during beta, or even in documentation. But it is an example in a scenario. The issue is of course much more comples, as the computer software is more and more complex.
Ways to contact support
If a customer wants to contact a company for support he or she must be able to choose His or Hers Tool of The day. I am sorry, the tool of the day in the Oracle traditional based market place is text based interface, known as Metalink.
I guess that most revenue comes from database product. If it is not, if revenue is now, these days (and again, only Oracle knows this) come from other areas in Oracle. Well, then I guess Oracle is not a database company anymore, with a key product being The Database that built this company from start.
Albeit, let's go for MOS and interfaces where the business for Oracle is, and Oracle will risk not to get the information they desperately need in order to serve and support other customers (the traditional Oracle DB customers, and OAS and what have you), and in order to update the support and knowledge database.
Knowledge
Knowledge is here to be spread. And in the support process describe above everybody is winning: Supplier, customers and the customers customer. If you can enter a question, if you can find the answer and if you can give an answer. The process stops if customers are not even able to in a simple manner enter questions. The trigger is not there. There is no use case. It will be silent.
If information is hard to find in documentation, please rewrite.
If information is hard to get inside your knowledge based systems, welcome to the club :-). That is why we all share. Information. Especially in the software business.
Vote, debate and participate
Last but not least, make your voice heard.
Leave a comment here. http://blogs.oracle.com/Support/ This is Chris Wartickis blog, or some sort of blog.
OTN has a thread going. - http://forums.oracle.com/forums/thread.jspa?threadID=912647&start=15&tstart=0
Or, just VOTE here. - http://tinyurl.com/metalink-vs-myoraclesupport
Of course I will now try MOS. And see how it works. On my PC I can install Flash.
Friday, September 12, 2008
SOA and the business
There are voices in our IT world saying that we have to go for low cost countries, we will earn money. Well it is not a matter of subtraction, that is for sure.
Cultural differences in the ways of working is making the profit not as profitable as it seems from the start. Note that there seldom - but it could be as well - lack of knowledgeable people in other parts of the world, it is just that the ways of working differ.
That gap has to be acknowledged and adressed.
If you have a business where you want to outsource some part of your internal business. That decision will put several requirements upon your inner process structure and documentation. It essentially say "you have to define them". That is the first obstacle. Are there heroes out there making the business run and you do not know it? Yes, probably. There is always a "phone Mr FixIt and he will take care of you" or "send a fax to Mrs IgoFigure and the order will be in place when you want it".
So you go document.
Then you go standardise the inner it landscape. That is the next step, of course every single person has to agree upon the technical road taken. Actually, we all sort of just accept the fact that we shall use Word as a word processing tool. Thou shalt use Word. OK, we say, we do not go in our chamber and make up a new word proceessing software. Do we? No, if we do anything we look for open source alternatives. That is a good thing. Or we look for software on the shelf solutions.
A SOA concept for your company could be the soulution and lift everyone. But it is a cumbersome task to achieve tru outsourcing capability. And it starts with Your company, not the outsourcing company.
Cultural differences in the ways of working is making the profit not as profitable as it seems from the start. Note that there seldom - but it could be as well - lack of knowledgeable people in other parts of the world, it is just that the ways of working differ.
That gap has to be acknowledged and adressed.
If you have a business where you want to outsource some part of your internal business. That decision will put several requirements upon your inner process structure and documentation. It essentially say "you have to define them". That is the first obstacle. Are there heroes out there making the business run and you do not know it? Yes, probably. There is always a "phone Mr FixIt and he will take care of you" or "send a fax to Mrs IgoFigure and the order will be in place when you want it".
So you go document.
Then you go standardise the inner it landscape. That is the next step, of course every single person has to agree upon the technical road taken. Actually, we all sort of just accept the fact that we shall use Word as a word processing tool. Thou shalt use Word. OK, we say, we do not go in our chamber and make up a new word proceessing software. Do we? No, if we do anything we look for open source alternatives. That is a good thing. Or we look for software on the shelf solutions.
A SOA concept for your company could be the soulution and lift everyone. But it is a cumbersome task to achieve tru outsourcing capability. And it starts with Your company, not the outsourcing company.
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