No flash, Flash and then back again.

My Oracle Support is changing again...the flash version - that got a some critisism in the very beginning - has come to an end.

Strange. That the HTML-version did not see the light earlier. Or that the HTML-version could exist a short period of time to wait for the version 2 of the HTML-variant.

Maybe the name will switch back to Metalink as well...:-)

Cow milk and Oracle

This is an interesting article about what sales at Oracle - and other companies - are thinking and doing. Thoughts on sales are always welcome. Since you learn how sales people think and negotiate in various situations.

It is interesting that "Oracle ‘knows’ what its customers are using." is an item explaning how Oracle still is making money. The shift to My Oracle Support comes into a new light. Especially the new feature that we are to send in our configurations to support. That information is very very useful, not only to give us support but to plan Oracle sales department activities.

Read more at http://blogs.zdnet.com/Howlett/?p=1805&tag=nl.e539 and adjust purchase accordingly.

I got my Metalnik version 3 account today!

Yes yes.

This is good. It took me a couple of months. The administrator that did let me in was suprised to know that this role was given to her. But it is OK.

So, now I am in.

But calm down you people using an Oracle Database, there is a migration of old metalink, iTAR, SR site or as I say text based entry of support issues.

My view is that if a customer wants to issue the support issue using an SMS, bongo drums or sign language it should be considered as an entry point. For the suppliers support process.

But calm down, migrating from Oracle Application Server 10g to WebLogic platform will be done using the text based entry for support issues. There are plans at Oracle to do the transition - for Oracle this is also a migration to the Siebel stack för support issues - at the end of this year. Let's hope Oracle can row the boat ashore.

What to do?

Metalink vs MOS: